Terms and Conditions

Last updated: 2026-09-17

Agreement to Terms

These Service Conditions are an agreement between you and Neontree, UAB, a private limited liability company (UAB) incorporated under the laws of the Republic of Lithuania, a member state of the European Union, with its registered address at Žemaitės g. 17-6, LT-87133 Telšiai, Lithuania (the "Company"). Neontree, UAB manages and owns https://www.mynovelica.com, as well as any linked websites or applications under the Novelica branding (collectively known as the Platform). The Platform is operated by Neontree, UAB to enable Users to access personalized interactive audio stories narrated by professional voice artists (collectively referred to as the Services). Neontree, UAB is the seller of the Services and the contracting party under these Conditions.

Group companies. The Company provides the Services together with its affiliated company Chimecorner Inc, a corporation incorporated in the United States of America, with its registered address at 304 S Jones Blvd Ste 7773, Las Vegas, NV 89107, United States. The Company and Chimecorner Inc are affiliated companies forming part of the same corporate group (together, the "Group"). Each affiliated company acts as a payment processing entity of the Group: it is authorized to collect payments for the Services on behalf of the Company, and its name may appear on your bank or card statement (see "Payment and Billing Entities" below). Your contract for the Services is with the Company regardless of which Group company collects your payment.

By accessing or using the Platform or Services, you consent to comply with and be legally bound by these Service Conditions (Conditions). Please thoroughly review these Conditions and our Privacy Statement that is part of them. If you do not accept these Conditions, you must not acquire information from or continue using the Platform or Services.

Those who utilize the Services are called Users, and the terms "you" and "your" apply to you as such. Should you accept these Conditions or access the Services on behalf of a business or other legal body, you confirm your authority to bind that entity; thus, "you" and "your" refer to it. "We", "us", or "our" are used to indicate Neontree, UAB. Furthermore, unless context dictates otherwise, terms referring to one gender embrace all genders, and those in singular form include plural, and vice-versa.

You commit to providing accurate, up-to-date, truthful, and comprehensive information. It is your responsibility to keep your account information, including username and password, confidential. You are accountable for any activities under your account and agree to alert us without delay regarding any unauthorized access or use. You recognize and accept that we are not liable for any damages, losses, expenses, costs, or liabilities stemming from unauthorized access or usage of your account.

THE SERVICES PROVIDE ACCESS TO PERSONALIZED INTERACTIVE AUDIO STORIES. ALL STORY CONTENT IS FICTIONAL. YOU ACKNOWLEDGE THAT BY USING OR ACCESSING THE SERVICES, YOU HAVE READ, UNDERSTAND, AND AGREE TO ADHERE TO THESE CONDITIONS.

These Conditions are supplemented by relevant supplementary agreements, including the terms of service, use policies, and community guidelines of the application stores, advertising platforms, and payment processors through which the Services are distributed or paid for. These Additional Agreements are regarded as integrated by reference into these Conditions.

These terms include an arbitration agreement, requiring individual dispute resolution through arbitration, not in court. There is no judge or jury in arbitration and review is limited. Arbitration is the only dispute resolution method for issues related to your use of Novelica, except for specific exceptions detailed below (you can opt-out of the arbitration agreement, including class action waivers, within 30 days of accepting these terms).

Nature of the Services

Audio stories are produced by professional voice artists and are fictional. Every story, narrator voice, and branching scenario made available through the Services is scripted fiction performed by real voice talent. No statement made in a story constitutes a statement of fact by Neontree, UAB or by any real person.
No exploitation of minors. The Services may not be used to access or request any content that sexualizes, exploits, or endangers a minor.
No real persons. Stories do not depict, and may not be directed to depict, any real, identifiable individual in a defamatory or otherwise harmful manner.
Private entertainment only. Stories are produced for the private entertainment of users. You should not treat any story content as factual, instructional, or as professional advice of any kind.

Content Moderation

You acknowledge and agree that:

Neontree, UAB reserves the right (but, except as required by law, assumes no obligation) to monitor, review, filter, screen, block, refuse, modify, or remove any inputs you submit and content made available through the Services, using automated systems, human review, or both.
The Services apply content standards designed to prevent the distribution of prohibited content described above. These standards are not guaranteed to detect or prevent all prohibited content.
We may suspend or terminate access, or refuse a request at our discretion where we believe these Conditions may be violated.
We may preserve and disclose content, account information, and usage records where we believe in good faith that doing so is necessary to comply with law, enforce these Conditions, respond to claims, or protect the safety of any person — including reporting to law enforcement or NCMEC as described above.

The application of moderation to your activity does not make Neontree, UAB responsible for content that the moderation systems do not detect, and does not waive any disclaimer or limitation of liability in these Conditions.

Reporting Illegal Content or Abuse

If you encounter content or conduct on the Services that you believe is illegal, exploitative, or in violation of these Conditions — including any content that may involve a minor — report it immediately to [email protected]. We review reports promptly and take appropriate action, including removal, account termination, and reporting to authorities where required.

Alterations

Neontree, UAB holds the right to adjust or cease, temporarily or permanently, the Platform and/or the Services, or amend these Conditions at any time, without advance notice, at its sole discretion. If changes to these Conditions occur, we will post notifications and the applicable modifications via the Platform. The Last Updated Date at the bottom of these Conditions will be updated as well. Modifications take immediate effect upon their posting; however, significant changes to the Conditions affect a pre-existing User merely thirty (30) days post-posting. By continuing to access the Platform post-change, you agree to the revised Conditions. Should the amended Conditions be unacceptable to you, your sole remedy is to discontinue using the Platform and Services.

Eligibility Criteria

The Services are intended for individuals aged 16 or older and are not directed to anyone under 16. By using or accessing the Services, you affirm and guarantee that you are not under 16 years of age (or the minimum age required to use the Services in your jurisdiction, if higher), and that your access is not legally prohibited under the laws of the country from which you utilize them.

We may require age verification or age assurance as a condition of access, and may use third-party verification providers, where required by applicable law, app-store policy, or payment-processor rules. If we learn or reasonably believe that a User is under 16, we will terminate the account and delete associated data in accordance with applicable law.

No Professional Advice

Story content available through the Services is for entertainment purposes only and is not professional advice. Nothing in the Services constitutes financial, investment, legal, medical, psychological, or other professional advice, and you should not act on it as such. Neontree, UAB is not liable for any action you take based on content accessed through the Services.

Service Overview / Subscriptions / Refunds

The Services permit Users to access and listen to personalized interactive audio stories curated to their preferences.
Services are valid as long as posted on the Website unless specified otherwise. Offers via email are valid for the time mentioned in the email.
The Seller can change subscription prices for Content anytime, notifying the Buyer via email or as per these Terms. If the Buyer disagrees with new prices, they can cancel the subscription before changes take effect by notifying the Seller via email at [email protected].
Discounts on Services may apply at the Seller's discretion.
Information about Services, features, prices, and additional costs are available on the Website or email offers.
To access the Services, the Buyer needs an internet connection, an Account (unless optional), and payment of the indicated price.
Virtual Tokens/Credits. The Services may utilize virtual tokens, credits, or similar digital balances to unlock specific stories or features. Such tokens or credits have no real-world monetary value, may not be exchanged for cash, transferred, sold, or shared between accounts. Tokens expire at the end of your billing cycle or upon account termination, and any unused tokens are forfeited immediately without reimbursement.
Service subscriptions are recurring. The subscription automatically renews for the same period unless canceled 24 hours before renewal. One-off payment access is also available.
Subscription periods for Content include: 1 month, 3 months, and 1 year. Subscriptions are charged at the price displayed at the time of purchase (which may vary by campaign or offer) and automatically renew at the then-current rate for the applicable period, unless cancelled at least 24 hours before the current period ends via the Buyer's account settings page at https://app.mynovelica.com/settings.
Promotional Offers and Trials. Neontree, UAB may offer paid trial periods ("Trials") at a promotional price, as stated at the time of sign-up. A Trial gives the Buyer access to the Services for the specified trial duration. At the end of the Trial period, the subscription will automatically renew as a full recurring subscription at the applicable monthly rate unless the Buyer cancels at least 24 hours before the Trial period expires via the Buyer's account settings page at https://app.mynovelica.com/settings. The promotional Trial price applies only to the initial Trial period; subsequent billing periods are charged at the standard subscription rate. Trial pricing may differ between campaigns and offers — the applicable price is the one displayed to the Buyer at the time of purchase.
Upon subscription purchase, the Buyer receives login details for the Service to access Content for the subscription period.
The Buyer can cancel their subscription anytime, but no later than 24 hours before automatic renewal, by visiting their account settings page at https://app.mynovelica.com/settings.
To access the account settings page, the Buyer must log in to the app using the same email address they used to purchase the subscription, as all app links are authenticated.
After cancellation, the Buyer can use the Service until the end of the paid subscription period.

Refund procedure:

Novelica plans are generally non-refundable, as the Services constitute digital content fully disclosed and made accessible upon purchase. However, we review refund requests on a case-by-case basis as described below.
EU/UK Right of Withdrawal: If you reside in the European Union or the United Kingdom, you have a statutory right to withdraw from the purchase of digital content within 14 days without giving a reason. However, by purchasing a subscription and accessing the Services immediately, you expressly consent to the immediate performance of the contract and acknowledge that you will lose your right of withdrawal once the downloading or streaming of the digital content has begun. If your statutory rights require a prorated refund despite this consent, you must request it within 14 days by contacting [email protected].
Contact the Seller within 10 calendar days of the charge you are disputing to request a refund. For trial subscriptions that have converted to a monthly plan, the 10-day window applies separately to the trial charge and to each subsequent renewal charge
The Seller's team will review the refund request within 4 calendar days and make a decision.
Approved refunds are processed within 14 calendar days.

Refunds will not be made if:

The Buyer’s account was suspended, restricted, or terminated due to a violation of these Conditions or the Prohibited Content Policy.
The refund procedure is not followed.
The Buyer refuses necessary instructions or assistance.
The Buyer did not read the Terms before purchasing.
The Content was bought by mistake or based on incorrect assumptions.
The Buyer changes their mind for non-technical reasons.
The Buyer completed a Trial period without cancelling and was subsequently charged for the recurring monthly subscription in accordance with these Terms.

Refunds are paid to the bank account used for the subscription, not for expired, non-use, low-use, dislike, or other subjective reasons.

Promotional prices apply if subscribing for the entire promotional period. Early cancellations incur a payment for the difference between regular and promotional prices.

If Content does not meet quality standards, the Buyer can contact the Seller to rectify issues. The Seller will address faults unless disproportionately costly. The Buyer can request a price reduction or terminate the Agreement if defects cannot be fixed.

One-off Content has a 2-year quality guarantee from submission. Continuous Content provision has a liability period for arising defects during the provision.

By purchasing a Lifetime Subscription, the Buyer secures access to the Services for as long as the Seller remains in active operation. The duration of access is directly tied to the Seller's continued business activities. Should the Seller decide to cease operations or make significant alterations to their service offerings, they are obligated to inform Lifetime Subscription holders via the email address linked to the Buyer's account.

Payment and Billing Entities

All charges are in the currency indicated at checkout. The price applicable to a purchase is the price displayed at the time the order is submitted. Any applicable taxes are disclosed before you confirm the purchase.
You agree to pay using a valid credit or debit card or another accepted form of payment, and to provide current, correct, and complete billing information at checkout.
Your online payments are handled and processed by third-party payment service providers and/or by one of the following Group companies (each a "payment processing entity"), each of which is incorporated as stated below and is authorized to collect payments for the Services under these Conditions:
- Neontree, UAB, a private limited liability company (UAB) incorporated under the laws of the Republic of Lithuania, a member state of the European Union, with its registered address at Žemaitės g. 17-6, LT-87133 Telšiai, Lithuania — the Company, operator of the Platform and your contracting party.
- Chimecorner Inc, a corporation incorporated in the United States of America, with its registered address at 304 S Jones Blvd Ste 7773, Las Vegas, NV 89107, United States — affiliated payment processing entity of the Group.
The name of the payment processing entity that handled your payment (Neontree, UAB or Chimecorner Inc), or the name of a payment service provider, may appear as the merchant descriptor on your bank or card statement. Regardless of which entity processes your payment, your contract for the Services remains with Neontree, UAB, and these Conditions — including the refund procedure above — apply to every purchase. The Company, as the seller of the Services, is the entity responsible to you under these Conditions; affiliated payment processing entities act solely in a payment collection capacity.
Card information is transmitted via encrypted channels and stored securely in tokenized form by our payment service providers. We do not store full card numbers. We reserve the right to add or change payment service providers and payment processing entities at our sole discretion.
We and our payment service providers may request and receive updated payment card information from your card issuer (such as updated card numbers and expiration dates) when your card has expired or been reissued. If such updated information is provided, recurring charges will be billed to the updated card. Your card issuer may allow you to opt out of its card-updating service; if you wish to opt out, contact your card issuer.
If a payment is not processed successfully for any reason, we reserve the right to re-attempt to process it.
We are not responsible for any fees or charges that your bank or card issuer may apply. If you do not recognize a charge, please contact us at [email protected] before disputing it with your bank, so that we can identify the transaction and resolve the matter directly.

Account Management

Account-holding Users may access personalized audio stories and manage their preferences. To the extent you provide any content (for example, quiz responses, preferences, or feedback), you assure you possess the rights and permissions to do so and that providing it does not infringe third-party rights.
You are solely liable for the inputs you provide and assure compliance with all applicable legal, regulatory, and property-rights requirements.
You may not provide any input that is unlawful, that depicts or solicits prohibited content described in these Conditions, or that infringes the rights of any third party.
License Grant: to the extent you provide content, you grant Neontree, UAB a worldwide, royalty-free, transferable, sublicensable license to host, store, use, reproduce, modify, and create derivative works of that content for the purpose of operating, improving, and securing the Services and complying with law.
Account Deletion Due to Inactivity: To manage infrastructure and storage requirements, we reserve the right to delete listening history, preferences, and/or entire accounts following a prolonged period of inactivity. Such deletion may occur without advance notice or any obligation for reimbursement of prior purchases, tokens, or subscriptions.

Non-Endorsement Statement

You understand and agree that all story content is fictional and produced for private entertainment only. Neontree, UAB does not endorse, and is not responsible for, any particular interpretation of story content. Nothing in this section limits Neontree, UAB's commitments under the "Content Moderation" section above.

Conduct, Use and Representations by Users

By utilizing the Services, you warrant, represent, and agree to the following stipulations:

Confirmation that you are not under 16 years old.
You shall not impersonate another entity nor falsify your identity, and you shall not represent yourself as a minor.
You shall not provide inputs infringing on third-party intellectual property rights.
You shall not request, solicit, or attempt to access any prohibited content described in these Conditions.
You remain solely responsible for adherence to legal and regulatory requirements impacting your use of the Services or Content.
You will not utilize automated methods or scripts to access or manipulate the Services unless expressly permitted.
You refrain from using the Services for unauthorized commercial activities.
You shall not interfere with the Services via viruses or harmful technologies.
You commit to not accessing non-public areas or systems unauthorized.

Refraining from Certain Actions

The Services may not be used, nor should any User or third party use the Services for purposes such as:

Any activity that sexualizes, exploits, or endangers minors.
Distributing unsolicited commercial email (spam) in violation of applicable anti-spam laws, including the CAN-SPAM Act.
Misrepresenting identity or creating misleading accounts for spam purposes.
Harvesting or mining websites for personal data.
Unauthorized transmission of emails or messages.
Transmitting harmful or illegal content including viruses or scams.
Engaging in unlawful conduct or malicious activities.
Gambling or running gambling operations.
Accessing or scraping any Neontree, UAB resources unlawfully.

Neontree, UAB retains the right to investigate and prosecute violations fully. Cooperation may include involving law enforcement.

Ownership and Intellectual Property

The Services are protected by copyright, trademark, and related intellectual property laws in Lithuania, the European Union, and internationally. You acknowledge and accept that these Services, including the Platform and its associated Intellectual Property Rights, belong to Neontree, UAB and its licensors. You agree not to alter or obscure proprietary rights notices within or alongside the Platform.

Subject to compliance with these Conditions, we grant you a limited, non-transferable, non-sublicensable right to use the Services and access permitted Content. You agree not to exploit any Services or Content unless expressly permitted within these Conditions. No implied Intellectual Property Rights licenses are granted beyond these explicit terms.

Audio Content Ownership and License. All story audio, scripts, narrator performances, and other materials made available through the Services ("Story Content") are the exclusive property of Neontree, UAB and its licensors. You do not acquire any ownership interest in Story Content. Subject to your compliance with these Conditions, we grant you a limited, non-exclusive, non-transferable license to access and listen to Story Content solely for your personal, non-commercial entertainment purposes. You may not record, reproduce, distribute, sell, license, or publicly perform any Story Content outside of the Services.

Copyright Infringement / DMCA

If you believe that any content made available through the Services infringes your copyright or other intellectual property rights, please contact us at [email protected] with: (1) identification of the work you claim has been infringed; (2) identification of the material on the Platform you claim is infringing and sufficient information to locate it; (3) your contact details; and (4) a statement that you have a good faith belief that the use is not authorised by the rights holder. We will review all valid notices and take appropriate action.

For users in the United States, the above process also serves as our designated DMCA notice procedure under 17 U.S.C. § 512. Neontree, UAB has designated [email protected] as its agent to receive DMCA takedown notices. To obtain our designated agent's physical mailing address as required under 17 U.S.C. § 512(c)(2), contact us at [email protected] and we will provide it upon request.

Third-party Links

The Services might include links to third-party sites or resources. You understand and agree that Neontree, UAB is not liable for the availability, accuracy, or content of these sites or associated products and services. Using such links is your responsibility and assumes potential risks.

Neontree, UAB may display own or paid advertisements from third parties on the Services. Clicking advertisements could direct you elsewhere or provide information or offers. Neontree, UAB cannot be held accountable for advertisers' privacy practices or site content. Users are responsible for communications and transactions with advertisers.

Termination of Access

We reserve, without liability, the right to terminate these Conditions or your Service access at any time, with or without cause or notice, including for any actual or suspected violation of these Conditions. Termination allows us to disclose your identity to any third party claiming infringement of intellectual property rights or privacy, and to report to law enforcement or NCMEC where required. Cancellations do not obligate us to delete or return any posted Content, such as reviews or feedback, and do not require us to delete records we are obligated or permitted to retain for legal or safety purposes.

Disclaimers

USING THE SERVICES IS AT YOUR OWN RISK. SERVICES ARE PROVIDED 'AS IS' WITHOUT WARRANTY, EXPRESS OR IMPLIED. Neontree, UAB EXPRESSLY DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT. Neontree, UAB DOES NOT WARRANT UNINTERRUPTED, SECURE, OR ERROR-FREE SERVICE AVAILABILITY.

ALL STORY CONTENT IS FICTIONAL AND PROVIDED FOR PRIVATE ENTERTAINMENT ONLY. IT DOES NOT CONSTITUTE PROFESSIONAL ADVICE OF ANY KIND. YOUR RELIANCE ON ANY STORY CONTENT IS AT YOUR OWN RISK.

You agree to indemnify Neontree, UAB against any damages, fees (including legal fees) resulting from your Service use, including intellectual property infringement claims and any claim arising from inputs you provide in violation of these Conditions.

Limitation of Liability

SUBJECT TO MAXIMUM EXTENT OF LAW, ALL RISK ASSOCIATED WITH ACCESSING AND USING THE SERVICES IS YOURS. NEITHER Neontree, UAB NOR ANY PARTICIPANT IN SERVICE DELIVERY BEARS LIABILITY FOR DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING SERVICE INTERRUPTION OR SYSTEM FAILURE DUE TO THE PLATFORM. ANY LIABILITY FOR DAMAGES OR PERSONAL OR EMOTIONAL HARM ARISING FROM SERVICE USE REMAINS YOUR RESPONSIBILITY, INCLUDING WHERE A LIMITED REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Indemnification

YOU AGREE TO RELEASE, DEFEND, AND PROTECT Neontree, UAB, INCLUDING ITS AFFILIATES AND SUBSIDIARIES, FROM CLAIMS, DAMAGES, OR LOSSES ARISING OUT OF OR RELATED TO YOUR SERVICE USE OR TERMS BREACH. Neontree, UAB CONTROLS ALL DEFENSE AND SETTLEMENT AS DISCUSSED HEREIN.

Assignment Restrictions

You cannot assign these Conditions or their resultant rights and duties without prior written consent from Neontree, UAB. Unapproved assignment attempts render the action void from inception. Neontree, UAB reserves the right to transfer these Conditions at its own discretion.

Communications

Unless noted otherwise, any required or permitted notices will be delivered in writing by Neontree, UAB through website postings or application notifications. Email communications are determined by the reception date.

Dispute Resolution and Applicable Law

INFORMAL PROCESS FIRST. Our primary aim is to address and resolve issues amicably and efficiently. If you encounter any problems with the Company, we encourage a dialogue before taking any formal steps. Simply send us a brief note describing the issue, and we will do our best to resolve it together.

ARBITRATION AGREEMENT (US USERS). PLEASE READ THIS SECTION CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS.

If you are located in the United States, any dispute, claim, or controversy arising out of or relating to these Conditions or the use of the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. YOU AND Neontree, UAB EACH AGREE THAT ANY PROCEEDINGS WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If a court or arbitrator determines the class action waiver is unenforceable, the arbitration agreement shall not apply to that claim.

Exceptions. Either party may bring an individual action in small claims court, or seek emergency injunctive or equitable relief to prevent actual or threatened infringement of intellectual property rights.

Opt-Out. You may opt out of this Arbitration Agreement within 30 days of first accepting these Conditions by sending written notice to [email protected] with the subject line "Arbitration Opt-Out."

Governing Law. These Conditions are governed by and construed in accordance with the laws of the Republic of Lithuania and the applicable law of the European Union. For users located in the United States, to the extent any US federal or state mandatory consumer protection law applies, those mandatory protections are not displaced by this clause. Any dispute not subject to arbitration under the above shall be submitted to the competent courts of Lithuania.

EU Online Dispute Resolution. If you are a consumer based in the EU, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Feedback and Reporting

We encourage feedback for enhancing the Platform which becomes Neontree, UAB's property. Please report misconduct, illegal content, or provide feedback to [email protected], participating in safeguarding the Service experience.